Implementing Metrics for IT Service Management (Pocket)
avVan Haren Publishing (COR)
ISBN: 9789087531140 - UTGIVEN: 200809This book Implementing Metrics for IT Service Management? provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL(r)) set of best practices. The framework is compatible with the Control Objec[...]
It Factory (Pocket)
avVan Haren Publishing (COR)
ISBN: 9789087536862 - UTGIVEN: 2011-12Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don't get so much Press hype but, according [...]
Archimate 2.0 (Pocket)
avVan Haren Publishing (COR)
ISBN: 9789087536961 - UTGIVEN: 201204ArchiMate(r), an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. ArchiMate provides instruments to enable enterprise architects to describe, analyze, and visualize the relationships among [...]
Scrum (Pocket)
avVan Haren Publishing (COR)
ISBN: 9789087537203 - UTGIVEN: 2013-11This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles underpinning Scrum, and is based on the Scrum Guide Edition 2013. A broader context to this fundamental description of Scrum is given by describing the past[...]
Archimate 2.1 (Pocket)
avVan Haren Publishing (COR)
ISBN: 9789401800037 - UTGIVEN: 2013-12ArchiMate, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. ArchiMate provides instruments to enable enterprise architects to describe, analyze, and visualize the relationships among bus[...]
